Refund policy

At Mocha Legacy Coffee, customer satisfaction is important to us. We are committed to supplying premium Yemeni coffee that meets the highest quality standards.

Returns

Due to the nature of coffee products, we are generally unable to accept returns of opened or used items.

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery. We may request photographs of the product and packaging to help us assess the issue.

Refunds

If your request is approved, your refund will be processed to the original payment method. Processing times may vary depending on your payment provider.

Exchanges

We replace products only if they are received damaged, defective, or if an incorrect item was shipped.

Wholesale Orders

Wholesale, bulk, and private label orders may be subject to separate agreements and are generally not eligible for standard returns or refunds unless otherwise agreed in writing.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact page or by email at info@mochalegacy.com.